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dc.contributor.author Heisley, Deborah D. en
dc.contributor.author Moore, Richard. W. en
dc.contributor.author Keo, Bobby en
dc.date.accessioned 2014-03-06T23:38:38Z en
dc.date.available 2014-03-06T23:38:38Z en
dc.date.issued 9/15/2011 en
dc.identifier.uri http://hdl.handle.net/10211.2/5511 en
dc.description.abstract The City of Los Angeles Workforce Investment Board contracted with California State University, Northridge to conduct a customer satisfaction study of previously enrolled clients who exited from its WorkSource Centers in the last quarter of the 2010-11 program year. The results of the survey show high levels of satisfaction (8.32 on a 10 point scale), and substantial variation between centers. Satisfaction was driven primarily by whether or not the centers were able to help clients find jobs, and by staff performance. In this report we provide a detailed analysis of the results, including data for each WorkSource Center. en
dc.description.sponsorship City of Los Angeles:Community Development Department en
dc.language.iso en_US en
dc.publisher Northridge Consulting Group en
dc.rights Attribution-NonCommercial-ShareAlike 3.0 United States en
dc.rights.uri http://creativecommons.org/licenses/by-nc-sa/3.0/us/ en
dc.subject City of Los Angeles en
dc.subject Community Development Division en
dc.subject Workforce Investment Board en
dc.subject Worksource Center en
dc.subject Adult Exiter en
dc.subject Overall Satisfaction en
dc.subject Performance Management en
dc.subject Questionnaire en
dc.subject American Customer Satisfaction Index en
dc.subject Met Expectations en
dc.subject Labor Market Outcomes en
dc.title Los Angeles Worksource System: Exited Adult Participant: Customer Satisfaction Survey en
dc.type Technical Report en
dc.contributor.corporate Northridge Consulting Group en


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