Report
Los Angeles Worksource System: Exited Adult Participant: Customer Satisfaction Survey
The City of Los Angeles Workforce Investment Board contracted with California State University, Northridge to conduct a customer satisfaction study of previously enrolled clients who exited from its WorkSource Centers in the last quarter of the 2010-11 program year. The results of the survey show high levels of satisfaction (8.32 on a 10 point scale), and substantial variation between centers. Satisfaction was driven primarily by whether or not the centers were able to help clients find jobs, and by staff performance. In this report we provide a detailed analysis of the results, including data for each WorkSource Center.
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2010-2011_Adult_Exiter_Final.pdf | 2020-10-25 | Public | Download |
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