Los Angeles YouthSource System Youth Participants' Satisfaction Survey 2014-2015

In program year 2014-15, the City of Los Angeles Economic and Workforce Development Department (EWDD) provided funding for 13 YouthSource contractors. YouthSource Centers offer an array of supportive services and training services for youths aged 14-21 years old. Such supportive and training services include, but are not limited, to the following: Work readiness - to prepare youth to secure jobs. Career exploration - to help youth learn about jobs and careers. Job skills - to help youth acquire necessary skills for obtaining a first job. Computer skills - to help youth learn how to find job opportunities online; and to write a resume and cover letter that can aid in landing a job. College preparation - to help youth learn about educational opportunities and how degrees lead to careers. Mentoring & counseling - to support youth as they plan their education and careers. The EWDD contracted with the Northridge Consulting Group at the College of Business and Economics, California State University, Northridge to survey 2014-15 youth program participants. We collected data on services received, satisfaction with services received and the characteristics of participants. This report presents the results of the survey for the program as a whole and for each YouthSource contractor individually. Where possible we compared results for this year with data from earlier years to identify trends in the data that may be valuable to program operators and the Workforce Investment Board.