A Survey on Video Relay Service Application Interface Preferences

Before the invention of the telecommunication relay services (TRS), Deaf Americans who wanted to use public communication systems, such as the telephone network, faced issues of confidentiality and inconvenience because they needed assistance from a hearing person. With the introduction of telecommunication devices such as the teletypewriter (TTYs) and Video Relay Services (VRS), deaf Americans gained a measure of functional equivalency with their hearing peers. This research reports on an iterative survey and redesign to create a high fidelity user interface design based on their responses and to discover more about user's VRS usage.