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dc.contributor.advisor Palasani-Minassians, Henrik en_US
dc.contributor.author Mirzakhanyan, Grace
dc.date.accessioned 2020-09-10T21:51:14Z
dc.date.available 2020-09-10T21:51:14Z
dc.date.copyright 2020 en_US
dc.date.issued 2020-09-10
dc.identifier.uri http://hdl.handle.net/10211.3/217453
dc.description.abstract Technological innovations and the Telework Enhancement Act of 2010 drastically amplified teleworking prospects for employees in the public sector. The upsurge in the number of teleworking employees created many challenges for the administration in public social services attempting to continue and endure the operation of serving millions of county beneficiaries, residents, and stakeholders. The purpose of this study is to explore the telework program in social services in the public sector by discovering experiences of teleworking employees from three levels from the organizational hierarchy of the existing bureaucratic system of governance in the public sector. Four themes emerged from the interviews: organizational, employee, social benefits of telework program and its leadership aspect for successful implementation. Furthermore, this paper will address the implementation of the telework program through e-leadership. This project employed the case study design with telework program organizational leadership framework. To gain an understanding what could be used to successfully manage the telework operation through human resources and technology under e-leadership.It used the qualitative research method to gain insight from managers, teleworking supervisors, and employees within Public Social Services Department, Los Angeles County participating in the Telework program. Data were collected through structured interview questions to explore the viewpoints of managers use to ensure the effectiveness and efficiency, as well as accountability and equity in dealing with the distant system of operations. Suggestions for future study include research focused on the telework program in Public Sector leading to improved and increased teleworking opportunities for employees countywide benefiting not only the organization and employees but also, the community at large by expediting the process of services, decreasing traffic congestion, reducing greenhouse gases and decreasing air pollution resulting healthier and happier County residents.
dc.description.statementofresponsibility by Grace Mirzakhanyan en_US
dc.format.extent xii, 34 pages en_US
dc.language.iso en_US en_US
dc.publisher California State University, Northridge en_US
dc.rights.uri http://scholarworks.csun.edu/xmlui/handle/10211.2/286 en_US
dc.subject Public Sector
dc.subject E-Leadership
dc.subject Telework Benefits
dc.subject Privilege or Solution?
dc.subject.other Dissertations, Academic -- CSUN -- Public Administration. en_US
dc.title How can telework contribute to administration of the social services in public sector?
dc.type Thesis en_US
dc.date.updated 2020-09-10T21:51:14Z
dc.contributor.department California State University, Northridge. Department of Political Science en_US
dc.description.degree M.P.A. en_US
dc.contributor.committeeMember Krivonos, Paul en_US
dc.contributor.committeeMember Sundstrom, Linda-Marie en_US
dc.rights.license By signing and submitting this license, you the author grant permission to CSUN Graduate Studies to submit your thesis or dissertation, and any additional associated files you provide, to CSUN ScholarWorks, the institutional repository of the California State University, Northridge, on your behalf. You grant to CSUN ScholarWorks the non-exclusive right to reproduce and/or distribute your submission worldwide in electronic or any medium for non-commercial, academic purposes. You agree that CSUN ScholarWorks may, without changing the content, translate the submission to any medium or format, as well as keep more than one copy, for the purposes of security, backup and preservation. You represent that the submission is your original work, and that you have the right to grant the rights contained in this license. You also represent that your submission does not, to the best of your knowledge, infringe upon anyone's copyright. If the submission contains material for which you do not hold copyright, or for which the intended use is not permitted, or which does not reasonably fall under the guidelines of fair use, you represent that you have obtained the unrestricted permission of the copyright owner to grant CSUN ScholarWorks the rights required by this license, and that such third-party owned material is clearly identified and acknowledged within the text or content of the submission. If the submission is based upon work that has been sponsored or supported by an agency or organization other than the California State University, Northridge, you represent that you have fulfilled any right of review or other obligations required by such contract or agreement. CSUN ScholarWorks will clearly identify your name(s) as the author(s) or owner(s) of the submission, and will not make any alterations, other than those allowed by this license, to your submission. en_US


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