How can telework contribute to administration of the social services in public sector?

Technological innovations and the Telework Enhancement Act of 2010 drastically amplified teleworking prospects for employees in the public sector. The upsurge in the number of teleworking employees created many challenges for the administration in public social services attempting to continue and endure the operation of serving millions of county beneficiaries, residents, and stakeholders. The purpose of this study is to explore the telework program in social services in the public sector by discovering experiences of teleworking employees from three levels from the organizational hierarchy of the existing bureaucratic system of governance in the public sector. Four themes emerged from the interviews: organizational, employee, social benefits of telework program and its leadership aspect for successful implementation. Furthermore, this paper will address the implementation of the telework program through e-leadership. This project employed the case study design with telework program organizational leadership framework. To gain an understanding what could be used to successfully manage the telework operation through human resources and technology under e-leadership.It used the qualitative research method to gain insight from managers, teleworking supervisors, and employees within Public Social Services Department, Los Angeles County participating in the Telework program. Data were collected through structured interview questions to explore the viewpoints of managers use to ensure the effectiveness and efficiency, as well as accountability and equity in dealing with the distant system of operations. Suggestions for future study include research focused on the telework program in Public Sector leading to improved and increased teleworking opportunities for employees countywide benefiting not only the organization and employees but also, the community at large by expediting the process of services, decreasing traffic congestion, reducing greenhouse gases and decreasing air pollution resulting healthier and happier County residents.