Show simple item record

dc.contributor.author Cook, Colleen en
dc.contributor.author Heath, Fred en
dc.contributor.author Thompson, Bruce en
dc.contributor.author Davis, MaShana en
dc.contributor.author Kyrillidou, Martha en
dc.contributor.author Roebuck, Gary en
dc.date.accessioned 2014-11-19T01:16:41Z en
dc.date.available 2014-11-19T01:16:41Z en
dc.date.issued 2009 en
dc.identifier.uri http://hdl.handle.net/10211.3/130697 en
dc.description.abstract LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. The survey instrument measures library users’ minimum, perceived, and desired service levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place. en
dc.format application/pdf en
dc.format.extent 98 en
dc.language.iso en_US en
dc.publisher Association of Research Libraries en
dc.rights Copyright 2009 Association of Research Libraries en
dc.subject Library assessment en
dc.subject User satisfaction en
dc.title LibQUAL+ 2009 Survey California State University System en
dc.type Report en
dc.contributor.corporate Association of Research Libraries en
dc.contributor.corporate Texas A&M University en


Files in this item

Thumbnail
Name: CaliforniaStateUniversitySystem_GroupNotebook62009.pdf
Size: 588.0Kb
Format: PDF
Description: Report

This item appears in the following Collection(s)

Show simple item record

Search DSpace


My Account

RSS Feeds