Triangulating Stakeholder Perceptions of a Higher Education Disability Support Center

Most studies of higher education disability services focus on one group of stakeholders, but few triangulate the perceptions of multiple stakeholders. To increase disability service center (DSC) effectiveness and increase constituent satisfaction at a large urban public university, surveys were administered using the software Qualtrics to describe the shared and different perceptions of all those involved, including the following: students, DSC staff, and faculty. A key perception related to improved effectiveness that all parties agreed upon was: the encouragement of systematic and respectful knowledge-based communication and accountable action. This factor requires the DSC to conduct greater outreach. On their part, students and faculty agreed on the need to be more mindful and deliberate in accessing needed training and resources, and then carrying out responsible action. The survey findings further suggest the need for more staff and faculty accountability and more student input on DSC services.