Family Source Network Satisfaction Survey Results Spring 2011

Abstract

The Community Development Department is committed to making the FamilySource Network a performance driven system. In CDD’s performance model, there are four aspects of performance: Customer Satisfaction, Outcomes, Flow (volume of clients), and Administrative Performance (SOFA). This report presents the results of the third round of satisfaction surveying conducted in the spring of 2011 at all FamilySource Centers. The survey measured the customer satisfaction of both adult and youth clients. This report provides customer satisfaction data that will help individual FSCs benchmark their customer satisfaction against other FSCs, and against their own performance on the first survey to aid their continuous improvement activities and support their CAPE applications.