Student Library Survey

Abstract

The Student Library Survey was conducted at CSUN Oviatt Library from March 8th to March 16th during the 2013 spring semester. It consisted of 34 questions. Although the survey was not blind, responses were not tied to specific participants and results are kept strictly confidential. Out of a sample of 10,000 randomly-generated students currently enrolled at CSUN, 810 responses were culled with 792 (97.8%) finishing the survey to completion. This response rate results in a 3.34% margin of error at .95 level of confidence. Of the respondents, the following breakdown is found: Freshman 9.77% (N=79); Sophomore 12.36% (N=100); Junior 26.21% (N=212); Senior 33.99% (N=275); Graduate Student 17.68% (N=143); one did not answer this question; total 809. The survey was designed to address the following four areas related to the library and its users: Facilities, Collections, Technology, and Customer Service. The results provide important feedback and outline student needs for the upcoming library redesign projects, including the LRC integration, the Learning Commons development and planning, and the renovation of the library’s first and second floors.